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Claims and outward reinsurance

The service of the claims team is the ultimate basis of an insurer’s reputation with their clients. We recognise that the settlement of valid claims is the delivery of a promise. We are committed to providing you with a first class client-focused service and a responsive, communicative and fair appraisal of all claims.  

Claims and outward reinsurance

Steve Abbott ACII

Head of Operations

Steve started his career in the Insurance industry in 1990 when he joined the Royal Reinsurance Company Claims team.  After leaving “Royal Re” at the end of 1992, Steve spent three years at Sedgwick as a claims technician before joining Advent in 1996. Steve continued his career at Advent as a Claims Manager in 2006, becoming Head of Claims and Reinsurance Administration in 2013 and Head of Operations in 2015. 

Steve is an Associate of the Chartered Insurance Institute, a Chartered Insurer and a member of the Institute’s Faculty of Claims.

Direct Line: 020 7743 8218

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Robert Gregg

Head of Claims

Robert joined Advent as Head of Claims in July 2017 from Munich Re Syndciate and has over 20 years' experience in the Lloyd's Market, having previoulsy worked within brokers Willis and THB, service provider Xchanging as a broker focussed Customer Relationship Manager and insurers Highway Motor Policies.

Robert was also Head of Claims at the Lloyd's Market Association where he led market initiatives to improve major projects within Delegated Authority and as Claims Champion representing London Claims in the Target Operting Model (TOM) and systems. As the former Chairman of the ECF Group Rob was responsible for the delivery of ECF2 and the commencement of Write Back. 

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Adam Smith BA (Hons)

Claims Adjuster

Adam is experienced in working within the Lloyd’s and London Company markets. After gaining a BA degree in International Business & Operations Management, he started his insurance career at Xchanging Claims Services in 2002, before moving on to AIG and then Swiss Re. He joined Advent in October 2013 and is handling claims from all classes of business which Syndicate 780 writes. He specialises in property and energy claims.

Direct Line: 020 7743 8270

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Martin Golding ACII

Outward Reinsurance Manager

Martin joined Advent in 1987 and has over 30 years Lloyds Insurance market experience. Prior to joining Advent he started his career working at two broking houses. Martin holds the professional status of ACII. His main responsibilities include the administration of the syndicate’s outward reinsurance and credit-control.

Direct Line: 020 7743 8235

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